U.S. Department of Labor

Customer Relationship Manager

U.S. Department of Labor

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $61,700 - $77,100 per year

About the role

  • Manage relationships and communication with all customers
  • Handle escalations, project management, problem resolution, and root cause analysis
  • Retain an established book of business
  • Own a portfolio of customers as a single point of contact
  • Monitor customer satisfaction levels
  • Build and maintain strong working relationships with internal and external customers
  • Collaborate with cross-functional teams and support planning strategies

Requirements

  • Bachelor’s degree in Business, Marketing, Logistics or related field
  • 5+ years of experience in customer success, account management, or related roles
  • Knowledge of key systems and tools relevant to the role
  • Excellent interpersonal, communication, and presentation skills
  • Strong consultative, analytical, and problem-solving skills
  • Advanced proficiency in PowerPoint, Excel, MS Products
  • Ability to travel on short notice to customer meetings and/or support Brink’s branch operations.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementproblem resolutionroot cause analysiscustomer successaccount managementanalytical skillsconsultative skills
Soft skills
interpersonal skillscommunication skillspresentation skills