U.S. Department of Labor

Product Implementation Specialist

U.S. Department of Labor

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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About the role

  • Serve as on-site, customer support representative to facilitate customers successful integration of software solution into daily business processes
  • Provide daily management and oversight of assigned client implementation projects.
  • Lead/facilitate meetings with internal team and client stakeholders
  • Collaborate with Product Implementation Team Manager and liaise with customer to ensure clarity and mutual agreement of project scope
  • Utilize Project Implementation processes and tools throughout customer implementation lifecycle.
  • Recommend process/tool enhancements
  • Facilitate timely decisions to maintain project schedule and budget
  • Establish professional working relationship with clients with primary focus on key stakeholders and decision makers
  • Set and manage client expectations through project work plans and effective communication
  • Ensure relevant training is provided to customer
  • Share information/feedback from customer engagements with Product Implementation Team Manager pursuant to product enhancement and refinement of product vision and development strategy
  • Participate in product development meetings to comprehend new functionalities and provide report on customer feedback and enhancements
  • Maintain expert knowledge of assigned products and the ability to articulate value-add features to customer

Requirements

  • 5 years of experience in related area as an individual contributor
  • 1+ year of experience managing team member assignments
  • Bachelor's degree
  • Additional 5 years of project management experience and/or customer support experience may be substituted for degree
  • Excellent verbal and written communication skills
Benefits
  • 401(k) plan with immediate 100% vesting and 4% discretionary match
  • Paid leave including PTO, holiday, bereavement, and military
  • Medical coverage included TRICARE Supplement
  • Employee Assistance Program
  • Tuition assistance and professional development
  • Bonus programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer supportsoftware integrationimplementation processesprocess enhancement
Soft skills
communicationcollaborationleadershiprelationship managementexpectation management
Certifications
Bachelor's degree