Fixed Operations Performance Manager
Cox Enterprises
Fraud Operations Analyst
U.S. Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Minnesota, North Dakota, Ohio, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- Monitors account activity to identify fraudulent financial transactions and violations
- Secures accounts to prevent losses
- Works with internal departments to validate that charges are authorized
- Works with merchants to resolve customer service issues or fraudulent activity
- Maintains merchant processing statistics and records
- Participates in training and follows specified schedules (training schedule M-F 8:00am – 4:30pm CT; regular schedule M-F 4:30pm – 1:00am CT)
Requirements
- High school diploma or equivalent
- Typically three to five years of related work experience
- Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situation
- Experience with loss mitigation
- Effective verbal and written communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Technical or trade school certificate in business or computer science preferred
- Must comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
- Background checks consistent with applicable local laws may be required (E-Verify participation)
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year
- Incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits are subject to eligibility requirements)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
loss mitigationaccount monitoringfraud detectiondata analysisrecord maintenance
Soft skills
effective communicationproblem-solvinginterpersonal skillsattention to detail
Certifications
high school diplomatechnical or trade school certificate
