Fraud Operations Analyst
U.S. Bank
Fixed Operations Performance Manager
Cox Enterprises
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Kansas, New York, Oklahoma, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $80,500 - $120,700 per year
Job Level
Mid-LevelSenior
About the role
- Serve as a strategic partner to automotive dealerships, leveraging hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.
- Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.
- Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.
- Apply fixed ops expertise to optimize service lane operations using Xtime and related tools.
- Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.
- Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.
- Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.
- Stay current on product updates and enhancements and communicate their value in the context of dealership operations.
- Act as the primary point of contact for Dealertrack and Xtime solutions to maximize product utilization, improve dealership performance, and drive organic growth.
- Regional responsibility across Pacific, Mountain, and select Central time zones; frequent travel expected.
Requirements
- Bachelor’s degree and 6+ years of experience in a related field, or equivalent combination of education and experience.
- Safe drivers needed; valid driver's license required.
- 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership. (Preferred)
- Deep understanding of dealership operations, including service, parts, and F&I.
- Proven ability to influence dealership personnel at all levels—from service advisors to general managers.
- Proficient in Salesforce, Microsoft Office, and virtual collaboration tools.
- Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions.
- Comfortable working independently in a remote environment while collaborating cross-functionally.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
- Must clear a pre-employment drug test; Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.
- In California and Washington, non-driving candidates may be considered in accordance with applicable law.
- Willingness to travel up to 50% of the time.
Benefits
- A competitive salary and top-notch bonus/incentive plans.
- A pro-sales culture that honors what salespeople (like you!) contribute to our success.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare benefits, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Professional development and continuing education opportunities.
- Access to financial wellness/planning resources.
- Flexibility to take as much vacation with pay as consistent with duties, seven paid holidays, and up to 160 hours of paid wellness annually.
- Additional paid time off including bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fixed operations managementdealership operationsservice lane optimizationupsellingdata-driven approachperformance assessmentprocess improvementcustomer satisfactionprofitability analysisconsultative selling
Soft skills
strong communication skillslistening skillsinfluencing skillscollaborationindependent workrelationship managementproblem-solvingstrategic thinkingadaptabilitycustomer focus
Certifications
Bachelor's degreevalid driver's license
