Senior Technology Relationship Manager
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Brookfield • California • Minnesota • United States
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Salary
💰 $126,820 - $149,200 per year
Job Level
About the role
- Serve as the day-to-day technology relationship owner for assigned partners
- Act as the primary technology point of contact for Account Executives and internal stakeholders
- Partner closely with Account Management to support relationship growth, renewals, and technology alignment
- Coordinate and lead bi‑monthly digital experience and technology review meetings
- Provide internal teams with context on partner history, unique technology approaches, and operating models
- Own and coordinate partner technology compliance reviews, including CAT submissions and follow-ups
- Gather, track, and maintain PRISM documentation and audit evidence
- Coordinate CAT approval processes for integrated technology releases (e.g., CardHub, SpendTrack)
- Manage partner‑specific technology controls and remediation actions
- Ensure timely completion of attestations, reviews, and risk‑related action items
- Develop and maintain Partner Technology Roadmaps
- Track, evaluate, and manage current and future technology solutions, including those outside standard Connectivity Solutions
- Coordinate with Connectivity Solutions Strategy prior to committing to non‑standard solutions
- Follow up on and resolve out‑of‑bounds technology questions and requests
- Lead requirements discovery and quarterback new solution intake, documentation, and approvals
- Manage and prioritize the partner technology backlog
- Coordinate API version management and lifecycle planning with partners and internal platform teams
- Act as point of contact for certificates, secrets, and keys, including renewals and partner communications
- Monitor and report on API usage, performance, and stability
- Manage and triage a backlog of partner and internal technology requests
- Triage production issues and actively engage in Production Support channels
- Assist with testing, troubleshooting, and ticket resolution
- Own UAT environment management, including refresh coordination and account conditioning
- Coordinate partner testing for Elan and Fiserv technology updates
- Manage partner release readiness, validation, and sign‑off activities
- Produce and deliver solution usage, performance, and experience reporting
- Review CSAT feedback and partner input to identify improvement opportunities
Requirements
- Strong background in B2B technology relationships, integrations, and platform‑based solutions
- Proven experience liaising between business, technical, compliance, and product teams
- Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management
- Ability to manage complex partner ecosystems with multiple dependencies
- Excellent communication skills with both technical and non‑technical stakeholders
- Demonstrated ability to manage ambiguity and build new processes or functions
- Bachelor’s degree or equivalent relevant experience
- 8+ years of experience in technology relationship management, technical account management, or similar roles
- Experience working with enterprise partners and regulated environments
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API managementUAT environment managementplatform lifecycle managementtechnology compliance reviewsPRISM documentationCAT submissionstechnology controlssolution intaketicket resolutionperformance reporting
Soft Skills
communication skillsrelationship managementproblem-solvingprocess developmentambiguity managementcollaborationprioritizationleadershipstakeholder engagementrequirements discovery