U.S. Bank

Client Relationship Consultant, Banker

U.S. Bank

full-time

Posted on:

Location Type: Office

Location: Rancho Cucamonga • California • United States

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Salary

💰 $20 - $27 per hour

Job Level

Junior

About the role

  • Build relationships with customers via multiple channels including in-person, by appointment, and virtually
  • Provide counsel while adapting a digital first mindset
  • Process customer and account information, educating on available products and services
  • Open new consumer and business accounts, complete service requests, and submit credit applications
  • Educate clients on emerging and self-service digital products and services
  • Leverage available resources and technologies to optimize client experience
  • Maintain a working knowledge of consumer and business banking products and services

Requirements

  • High school diploma or equivalent
  • 1 to 5 years minimum experience in customer service and sales
  • Proven ability to build and foster relationships with clients through proactive outreach and follow up
  • Ability to effectively engage and communicate with clients
  • Knowledge of applicable bank and branch policies, procedures and support systems
  • Proven customer service and interpersonal skills
  • Experience with using and demonstrating digital products and self-service technologies
  • Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
  • Ability to make appropriate recommendations that meet customer’s needs both reactively and proactively
  • Experience in the financial services industry preferred
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalesaccount managementcredit applicationsdigital productsself-service technologiesbanking productsservice requests
Soft Skills
relationship buildingcommunicationinterpersonal skillsproactive outreachclient engagementneeds assessmentrecommendation skills
Certifications
high school diploma