U.S. Bank

Client Relationship Consultant 1-4 – Banker

U.S. Bank

full-time

Posted on:

Location Type: Office

Location: Bismarck • North Dakota • United States

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Salary

💰 $20 per hour

About the role

  • Build relationships with customers through multiple channels including in-person, by appointment, and virtually
  • Provide the best possible counsel while adapting a digital first mindset
  • Assess and attend to customers’ banking needs
  • Obtain and process customer and account information
  • Educate clients on available deposit and loan products and services
  • Recommend solutions based on each customer’s unique goals and needs
  • Maintain a working knowledge of consumer and business banking products and services including digital products
  • Open new consumer and business accounts, complete service requests and submit credit applications
  • Educate clients on emerging and self-service digital products and services
  • Develop collaborative partnerships with branch team members and partners to best serve clients

Requirements

  • High school diploma or equivalent
  • Typically has a minimum of one to two years of job-related, retail banking experience or a combination of experience and commensurate training
  • Proven ability to build and foster relationships with clients through proactive outreach and follow up
  • Ability to effectively engage and communicate with clients
  • Basic knowledge of applicable bank and branch policies, procedures and support systems
  • Bilingual in English and Spanish
  • Proven customer service and interpersonal skills
  • Experience with using and demonstrating digital products and self-service technologies
  • Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
  • Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
  • Experience in the financial services industry preferred
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
retail banking experiencecustomer serviceaccount managementcredit applicationsdigital productsself-service technologiesbank policiesbank procedures
Soft Skills
relationship buildingcommunicationinterpersonal skillsproactive outreachcollaborationproblem-solvingadaptability
Certifications
high school diploma or equivalent