U.S. Bank

Sales Support Representative – Operations

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Saint Paul • Minnesota, Ohio • 🇺🇸 United States

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Salary

💰 $24 - $32 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide support to Advisors, their partners, Associates, and sales leadership by researching requests
  • Respond to and resolve issues, and field various questions related to operational processing of investment-related products and services
  • Act as liaison between back- and front-office and other staff
  • Supports all USBI Operations’ procedures and is proficient in navigating various systems
  • Isolate and identify source of problems, takes ownership of escalations and tracking through to fruition, including timely follow-up with representatives to adhere to regulatory requirements and service level agreements

Requirements

  • High school diploma or equivalent
  • Typically five or more years of relevant work experience
  • Thorough understanding of retail investment industry rules and regulations
  • FINRA registrations not required, but preferred
  • Effective interpersonal, verbal and written communication skills
  • Well-developed soft skills, including patience, flexibility, empathy, organization, and problem-solving
  • Technical proficiencies, the ability to effectively use various software and systems to manage customer interactions and resolve issues
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
interpersonal skillsverbal communicationwritten communicationpatienceflexibilityempathyorganizationproblem-solving
Certifications
FINRA registrations