Russian Speaking Customer Support
Empower Professionals Inc - Talent & IT Services
Healthcare Banking Support Specialist
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota, Oregon, Utah, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $3,029 - $4,038 per hour
Job Level
SeniorLead
About the role
- Support role working directly with loans, customer accounts, inquiries, and items related to client satisfaction
- Collaborate with Healthcare Relationship Managers, Business Development Officers, and Relationship Analysts
- Support sales teams in executing a One Bank strategy and growing market share
- Responsible for retaining and deepening client relationships by providing exceptional client experience and support
- Lead efforts in business account openings, funding, and maintenance
- Work closely with Bankers, legal, credit, construction, post-underwriting, lending services, attorneys, title companies, insurance companies to ensure proper lien position and minimize loan exceptions
Requirements
- Bachelor's degree, or equivalent work experience
- Typically seven or more years of job-related experience
- Experience working with commercial loans for the healthcare industry
- Considerable knowledge of departmental and bank products & services
- Proven customer service and problem resolution skills
- Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
- Effective interpersonal, verbal and written communication skills
- Experience in receiving and implementing performance feedback & coaching
- Self-motivated and results-oriented with excellent organizational skills
- Experience deepening relationships over the phone with clients
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
commercial loanscustomer serviceproblem resolutionclient experiencebusiness account openingsfundingmaintenance
Soft skills
interpersonal skillsverbal communicationwritten communicationorganizational skillsself-motivatedresults-oriented
Certifications
Bachelor's degree
