U-Haul

Customer Support

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

General

• Remove parts from material storage system
• Sort parts
• Assist Machine Operators in loading and unloading machine parts
• Occasionally operate drill press
• Understand, support, and implement the company Housekeeping, Safety and Quality policies and procedures

General Labor

Actuary

• Determine the reserves required on a Statutory, GAAP, and Tax basis to ensure the company’s financial position to meet client claims.
• Determine the financial soundness of each line of business using loss recognition testing, gross premium valuations, asset adequacy analyses, and/or experience studies.
• Gather and analyze experience statistics to estimate population mortality, morbidity, lapse, persistency, and maturity rates.
• Work with accountants, compliance officers, marketing representatives, auditors, consultants, and senior management to develop and promote the proper reserving of insurance products.
• Use mathematical techniques and statistical concepts to determine and assess the risk inherent in a particular scheme.
• Keep a close eye to the new research and developments that have arisen in the actuarial field.
• Apply innovative solutions for resolving constantly changing business problems.
• Explain the risk and limitations of actuarial schemes in detail to a non-actuarial audience.
• Document the concepts, methodologies, and procedures that have been implemented.

Actuarial Analyst

• Operate a flatbed truck (training provided)
• Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided)
• Load and unload storage containers for delivery
• Transport storage containers to and from specified destinations, e.g., customers’ homes and businesses – local routes only
• Participate in ongoing continuous U-Haul education through U-Haul University

U-Box Customer Care Representative, CDL

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Reservation Agent

Bilingual

• Assist customers who need help and certainty when their move does not go as planned.
• Handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.
• Follow established methods and procedures.
• Handle all files with calm urgency, professionalism, and care while meeting all quality-related metrics and goals.

Bilingual French – Roadside Assistance Agent, Part Time

Customer Service, Lot Attendant

Manager

• Handle transactions, storage rentals and customer service.
• Keep regular, detailed and complete records.
• Ensure cleanliness and security of the storage site.
• Assist the storage center manager with directing and motivating center personnel.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Center Assistant Manager

• Handle transactions, rentals and customer service.
• Keep regular, detailed and complete records using mobile electronic tools.
• Ensure cleanliness and security of storage site.
• Communicate with the General Manager to keep them apprised of important updates.
• Follow up on delinquent accounts.
• Complete a daily storage facility inspection.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Center Storage Manager

• Inspect, maintain and build new buildings.
• Perform general maintenance, installation, repair and service.
• Perform preventive maintenance inspections and semiannual roof inspections at various sites.
• Effectively work with a variety of hand/power tools.
• Pool knowledge with other Facility Maintenance Technicians to accomplish complex projects.
• Complete work requests in a timely and professional manner.
• Keep track of company truck and gas card.
• Participate in ongoing continuous U-Haul education through U-Haul University.