Customer Service Representative
U-Haul
Customer Service Representative
U-Haul
full-time
Posted on:
Location Type: Office
Location: North Fort Myers • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist customers inside and outside a U-Haul center with U-Haul products and services
- Use smartphone-based U-Scan technology to manage rentals and inventory
- Move and hook up U-Haul trucks and trailers
- Clean and inspect equipment on the lot including checking fluid levels
- Answer questions and educate customers regarding products and services
- Prepare rental invoices and accept equipment returned from rental
- Install hitches and trailer wiring
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Participate in ongoing continuous U-Haul education through U-Haul University
- Other duties as assigned; use up-to-date technology to dispatch and return equipment
- Schedule two hands-on working interviews and get paid for each (hiring process benefit)
Requirements
- Valid driver’s license and ability to maintain a good driving record
- High school diploma or equivalent
- Ability to move equipment weighing a minimum of 50 lbs. assisted or unassisted
- Ability to work around moving parts, machines, fumes or irritant chemicals
- May be required to use protective clothing or gear such as masks, goggles, gloves or shields
- Ability to move and hook up U-Haul trucks and trailers and install hitches and trailer wiring
- Ability to use smartphone-based U-Scan technology (preferred/used on job)
- May require forklift and propane handling certifications (offered upon employment)
- In certain states, U-Haul will not hire or re-hire individuals who use nicotine products (see posting for list of states)
Benefits
- $100 hiring bonus
- $300 cash bonus paid upon completion of U-Haul Equipment Inspection and Verification through 1-2-3 Punch Certification Program
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans (if eligible)
- Paid holidays, vacation, and sick days (if eligible)
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
- On-the-job education and U-Haul University training
- Certifications offered (propane fill certification, forklift certification)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
forklift operationpropane handlinghitch installationtrailer wiringequipment inspectioninventory managementcustomer servicerental invoicingequipment cleaningweight lifting
Soft skills
communicationcustomer educationteamworkadaptabilityproblem-solving
Certifications
forklift certificationpropane certification