TympaHealth Technologies Ltd

Business Development Rep

• Individual contributor role with personal target based on sales closed
• Responsible for achieving revenue goals in the small and medium-sized segment
• Driving revenue growth and market penetration
• Building and maintaining relationships with key decision-makers
• Responding to inbound sales enquiries and proactively prospecting outbound to generate and develop a strong pipeline
• Executing the sales strategy that aligns with Company goals and objectives
• Working closely with the marketing team to develop and execute marketing campaigns
• Progressing opportunities from opportunity identification to deal closure
• Collaborating with other departments within the Company to ensure customer satisfaction
• Providing regular updates and forecasts to the UK General Manager on sales performance
• Developing and maintaining a strong understanding of the ear and hearing healthcare industry

Business Development Representative

Customer Support

• Ensure a seamless and positive customer experience by handling enquiries, complaints and complex issues with empathy and efficiency.
• Follow processes and use documentation including the company knowledge base.
• Contribute to the development and refinement of support processes based on customer feedback for ongoing improvement.
• Achieve case resolution SLAs and KPIs whilst utilising service management tools (e.g. Salesforce) via email, phone and chat communication channels.
• Maintain and enhance the Company knowledge base and participate in the training of new team members when needed.
• Work closely with and escalate to internal stakeholders (e.g. second line technical team) to align customer support efforts with Company objectives and enhanced overall service delivery.
• Perform other duties as assigned by the Customer Support Manager and/or Chief Operating Officer.

Business Development Representative

Customer Support Agent – Part-time Fixed Term Contract