Clinical Customer Experience Specialist – Maternity Cover

TympaHealth Technologies Ltd

Clinical Customer Experience Specialist improving ear and hearing health care at TympaHealth. Role involves training, customer engagement, and driving adoption in a healthcare setting.

Posted 5/15/2026contractRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive adoption to improve ear and hearing health care in the community
Increase awareness of the importance of regular ear and hearing checks
Combine clinical training, stakeholder engagement and proactive initiatives for successful implementation
Build and nurture strong relationships with clinical teams and healthcare providers
Act as a trusted advisor and main point of contact for customers
Deliver engaging and comprehensive clinical training sessions
Ensure clinicians are competent in the use of features that drive usage and success
Conduct regular customer site visits for clinical and commercial support
Monitor programme progress and run engagement activities
Compile concise reports for stakeholders

Requirements

What you’ll need

Background working with clinical customers and ideally a qualification in healthcare, or audiology
Proven experience in delivering effective training to healthcare or clinical teams
Ability to design and implement initiatives that drive engagement and adoption
Excellent relationship building skills, whether over the phone, online or in-person
Ability to analyse and report on customer health and churn metrics drawing insight from the data
Strong ability to influence, inspire and build trust with diverse stakeholders
Ability to manage multiple deadlines / priorities and work independently in a dynamic environment
Familiar with medical devices and software platforms
Proactive and solution-focused mindset with the ability to adapt to a fast-evolving project
Experience gained in a commercial environment
Sharp eye for detail

Benefits

Comp & perks

25 days holiday (increasing to 26 after two years) + Bank Holidays
Birthday Holiday and Christmas Holiday (three additional days)
5% Company & Employee Pension Scheme Contributions
Life Assurance Scheme (four times salary)
Car Allowance
Remote working
Remote GP and Medical Second Opinion Services
Mental Health Support
Physiotherapy (eight sessions per year)
Life, Money and Wellbeing Support
360 Wellbeing Score, Insights and Calendar
Financial and Legal Support
1-2-1 Lifestyle Coaching
Savings and Discounts
Perkbox

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical trainingcustomer health metrics analysisreport compilationinitiative design and implementationtraining deliverystakeholder engagement

Soft Skills

relationship buildinginfluencingtrust buildingadaptabilityproactive mindsetsolution-focusedindependent workattention to detail

Certifications

qualification in healthcarequalification in audiology