Twoconnect

General

• Respond to 15-20 inbound calls per hour from customers, drivers, insurers, and police.
• Allocate and dispatch jobs to available tow truck drivers quickly and accurately.
• Use Linksoft Tow Manager to manage job assignments and updates.
• Answer driver queries regarding payments, locations, and pick-up details.
• Handle quote and invoice preparation for completed jobs.
• Respond to pricing and job verification requests.
• Provide timely updates and information to insurers and police as required.
• Verify job details and pricing before final submission.
• Deliver excellent phone-based customer service, especially during quiet periods.
• Maintain clear records of calls, dispatches, and job statuses.
• Support General Manager with reporting and any additional administrative tasks.
• Other role specific duties as they arise.

Dispatch Coordinator

• We are looking for a detail-oriented Senior Estimator to deliver accurate and competitive cost estimates across structural, mechanical, and industrial projects.
• This role is key to driving project success through timely submissions, strong technical analysis, and effective collaboration with cross-functional teams.
• Prepare accurate, detailed, and commercially competitive cost estimates for structural steel, mechanical, piping, fabrication, maintenance, and industrial projects.
• Interpret engineering drawings, P&IDs, technical specifications, scopes of work, and project documentation to develop complete estimating submissions.
• Perform detailed quantity take-offs and material take-offs for labour, materials, equipment, subcontractors, and associated project costs.
• Develop bottom-up estimates using established company estimating templates, methodologies, and pricing tools.
• Manage multiple Requests for Quotation (RFQs) concurrently while maintaining accuracy and meeting required deadlines.
• Deliver estimates within agreed turnaround times, typically ranging from 7–10 days for standard projects and up to 2–3 weeks for larger or more complex opportunities.
• Ensure all tender and quotation submissions are accurate, commercially competitive, compliant, and submitted on time.
• Support estimating requirements for reactive maintenance works, shutdown projects, urgent fabrication requests, and breakdown-related activities.
• Provide rapid pricing support for ad-hoc client requests and emerging project opportunities.
• Build and maintain strong working relationships with key clients through responsive and high-quality estimating support.
• Support business growth initiatives by contributing to new project opportunities, tenders, and strategic client pursuits.
• Continuously review estimate performance and identify opportunities to improve turnaround times, pricing accuracy, and win rates.
• Assist in refining estimating methodologies, pricing databases, and internal estimating processes to improve efficiency and consistency.
• Maintain accurate records of estimates, assumptions, pricing inputs, supplier quotations, and supporting documentation.
• Work within company systems including estimating workbooks, SharePoint, document management platforms, and project records.
• Collaborate closely with operations teams, project managers, workshop personnel, fabrication teams, and management to ensure estimates align with operational capabilities.
• Participate in estimate reviews, tender discussions, project planning meetings, and internal commercial reviews.
• Contribute to a culture of continuous improvement, accountability, and commercial excellence.
• Other role specific duties as they arise.