Dispatch Coordinator

Twoconnect

Dispatch Coordinator providing customer-facing dispatch, coordination, and administrative support for a service-driven environment. Supporting operations, managing enquiries, and dispatching jobs efficiently.

Posted 6/25/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to 15-20 inbound calls per hour from customers, drivers, insurers, and police.
Allocate and dispatch jobs to available tow truck drivers quickly and accurately.
Use Linksoft Tow Manager to manage job assignments and updates.
Answer driver queries regarding payments, locations, and pick-up details.
Handle quote and invoice preparation for completed jobs.
Respond to pricing and job verification requests.
Provide timely updates and information to insurers and police as required.
Verify job details and pricing before final submission.
Deliver excellent phone-based customer service, especially during quiet periods.
Maintain clear records of calls, dispatches, and job statuses.
Support General Manager with reporting and any additional administrative tasks.
Other role specific duties as they arise.

Requirements

What you’ll need

Bachelor’s degree in Business, Logistics, Communications, or a related field.
Previous experience in admin, logistics, dispatch, or customer service is highly regarded.
Excellent verbal and written communication skills – clear, professional, and responsive.
Strong phone presence and ability to manage multiple conversations calmly under pressure.
Well-organised with high attention to detail and time sensitivity.
Tech-literate; confident learning new tools.
Ability to work independently during peak periods and collaborate as part of a team.

Benefits

Comp & perks

Work from home
Tuesday to Saturday 6:00PM – 3:00AM AEST/AEDT (*adjustments will be made for daylight saving time*)
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

job allocationdispatch managementquote preparationinvoice preparationjob verification

Soft Skills

customer serviceverbal communicationwritten communicationtime managementattention to detailcalm under pressureorganizational skillsindependent workteam collaboration

Certifications

Bachelor’s degree