Twoconnect

Charter Booking & Administration Coordinator

Twoconnect

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Manage incoming booking inquiries for charter services via phone, email, and other communication channels.
  • Prepare, issue, and follow up on quotations for charter bookings in a timely and accurate manner.
  • Coordinate and schedule charter bookings, ensuring all details are confirmed and recorded correctly.
  • Liaise with customers regarding availability, pricing, booking terms, service inclusions, and general charter information.
  • Maintain accurate booking schedules, calendars, and internal systems to ensure smooth operational planning.
  • Communicate with internal teams, drivers, operators, or service personnel to confirm schedules and booking requirements.
  • Process booking confirmations, amendments, cancellations, and related administration tasks.
  • Ensure all customer information, booking details, and supporting documentation are accurately recorded and filed.
  • Monitor booking pipelines and follow up on outstanding quotes, tentative bookings, and customer queries.
  • Provide day-to-day administrative support across charter operations and related business functions.
  • Assist in preparing reports, booking summaries, schedules, and other operational administration requirements.
  • Manage multiple bookings, customer requests, and competing priorities while maintaining accuracy and service quality.
  • Support the delivery of a high standard of customer service by ensuring clear, professional, and prompt communication.
  • Identify scheduling conflicts, booking issues, or service gaps early and escalate where required.
  • Work closely with management and operations staff to ensure charter services are delivered efficiently and in line with client expectations.
  • Contribute to process improvement across booking, scheduling, and administration workflows.

Requirements

  • At least 2 - 3 years of experience in bookings, scheduling, administration, customer service, or a similar coordination-based role.
  • Strong verbal and written communication skills with the ability to deal professionally with customers and internal stakeholders.
  • Demonstrated ability to manage multiple priorities and work across several bookings or tasks at the same time.
  • High level of organisation and attention to detail, particularly when handling schedules, quotations, and booking records.
  • Ability to work in a fast-paced environment and remain calm under pressure.
  • Strong problem-solving skills and the ability to respond quickly to changes in bookings or scheduling requirements.
  • Confidence in discussing pricing, preparing quotes, and handling booking-related customer conversations.
  • Competent administration skills, including data entry, document management, and maintaining accurate system records.
  • Strong time management skills with the ability to meet deadlines and follow through on outstanding matters.
  • Proficiency in Microsoft Office and experience using booking, scheduling, CRM, or administrative systems.
  • Ability to work both independently and collaboratively as part of a broader operations or administration team.
  • Customer-focused mindset with a commitment to providing a high level of service and responsiveness.
  • Professional manner, reliability, and accountability in handling customer and business information.
  • Experience in transport, charter services, travel, logistics, or service-based scheduling environments will be highly regarded.
Benefits
  • Work setup – Work from home
  • Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
  • HMO with 1 free dependent and medical reimbursements
  • Government-mandated benefits
  • Work from home allowances
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
booking managementschedulingadministrationcustomer servicedata entrydocument managementquotation preparationproblem-solvingtime managementprocess improvement
Soft Skills
verbal communicationwritten communicationorganizational skillsattention to detailability to work under pressurecollaborationcustomer-focused mindsetreliabilityaccountabilityability to manage multiple priorities