Twoconnect

Sales Support Representative – Outbound Appointment Setting

Twoconnect

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Proactively manage and convert a high volume of warm leads through outbound calling, with a strong focus on securing booked appointments.
  • Respond to inbound enquiries across phone, email, social, and online channels while prioritising outbound follow-up to maximise conversion.
  • Qualify leads by identifying needs, addressing objections, and guiding prospects toward booking.
  • Apply consultative selling techniques to communicate the value and benefits of chiropractic services.
  • Consistently meet and exceed KPIs relating to call volume, bookings, and conversion outcomes.
  • Maintain structured and persistent follow-up across all active leads.
  • Accurately record lead interactions, outcomes, and next steps within the CRM system.
  • Track performance against key metrics including contact rate, booking rate, and attendance outcomes.
  • Schedule initial consultations and follow-up appointments, ensuring strong attendance through confirmations and reminders.
  • Coordinate with chiropractors and clinic staff to support appointment availability and utilisation.
  • Provide clear guidance on pricing, packages, and payment options to support conversion.
  • Process payments where required.
  • Deliver a professional, empathetic, and high-energy customer experience throughout the patient journey.
  • Support additional administrative and operational tasks as required.
  • Other position-level duties as they arise.

Requirements

  • Proven experience in high-volume outbound sales, call centre, appointment setting, or a similar conversion-focused role.
  • Demonstrated success in achieving or exceeding sales, booking, or conversion targets.
  • Strong objection handling, closing, and consultative selling skills.
  • Experience working in healthcare, allied health, wellness, or patient services environments is highly preferred.
  • Experience supporting the US market is highly preferred.
  • Exceptional verbal and written English communication skills.
  • Strong organisational and time management skills with the ability to manage a large volume of leads effectively.
  • Experience using CRM systems for lead management, follow-up tracking, and activity recording.
  • Resilient, proactive, and comfortable working in a KPI-driven environment.
  • High attention to detail and accuracy in managing patient and appointment information.
  • Professional, reliable, and able to work both independently and collaboratively within a team.
  • Comfortable working in a performance-based environment with incentive and bonus structures.
Benefits
  • Work from home
  • Mon - Fri: 10:00 PM – 7:00 AM PHT (*adjustments will be made for daylight saving time*)
  • HMO with 1 free dependent and medical reimbursements
  • Government-mandated benefits
  • Work from home allowances
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
outbound salesappointment settingconsultative sellingobjection handlingclosinglead qualificationKPI trackingpayment processingcustomer experience managementadministrative support
Soft Skills
communicationorganisational skillstime managementresilienceproactivityattention to detailcollaborationindependenceempathyprofessionalism