Twoconnect

Customer Support Officer – Freight & Logistics, Mandarin

Twoconnect

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Manage end-to-end import shipments (approximately 30–40 containers per week), ensuring smooth coordination from vessel arrival through to final delivery.
  • Liaise with shipping lines and overseas agents to obtain Delivery Orders, retrieve invoices, and track vessel/container status.
  • Arrange cartage with local transport providers where required.
  • Coordinate with customs brokers to ensure timely clearance of goods.
  • Provide proactive shipment updates to customers regarding delivery schedules, delays, documentation requirements, and changes.
  • Manage export shipments where applicable, including container bookings and Shipping Instruction (SI) submissions.
  • Communicate effectively with the China office, NZ customers, freight agents, brokers, couriers, and transport suppliers.
  • Collect and verify required documentation including commercial invoices, packing lists, and bills of lading.
  • Ensure all shipment files are accurately processed prior to invoicing.
  • Maintain accurate and organised records within Expedient Software (or equivalent freight systems).
  • Resolve operational issues efficiently while maintaining high service standards.
  • Work independently within a small team structure, taking ownership of shipment coordination with minimal supervision.
  • Other roles specific duties as they arise.

Requirements

  • Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, International Trade, Business Administration, or a related discipline.
  • Minimum 2–3 years’ experience in freight forwarding or logistics operations.
  • Must be fluent Mandarin.
  • Strong written and verbal English communication skills.
  • Proven experience in sea freight (import and export) and air freight (import).
  • Practical experience with container tracking, Delivery Order retrieval, SI submissions, and cartage arrangements.
  • Sound understanding of INCOTERMS, particularly DAP and EXW.
  • Experience liaising directly with shipping lines, overseas agents, customs brokers, and transport providers.
  • Experience using CargoWise, Expedient, or similar freight/logistics management systems.
  • Strong attention to detail and high level of accuracy in documentation and data entry.
  • Ability to manage multiple shipments simultaneously and prioritise effectively under time pressure.
  • Self-motivated, proactive, and capable of managing end-to-end shipment processes autonomously.
Benefits
  • Work from home
  • Mon - Fri: 5:00 AM – 2:00 PM PHT (*adjustments will be made for daylight saving time*)
  • HMO with 1 free dependent and medical reimbursements
  • Government-mandated benefits
  • Work from home allowances
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
freight forwardinglogistics operationssea freightair freightcontainer trackingDelivery Order retrievalShipping Instruction submissionscartage arrangementsdocumentation accuracydata entry
Soft Skills
communicationattention to detailtime managementself-motivatedproactiveproblem-solvingteamworkownershipindependenceprioritization
Certifications
Bachelor’s Degree in LogisticsDiploma in Supply Chain ManagementDiploma in International TradeDiploma in Business Administration