Twoconnect

Patient Sales Representative – Dayshift

Twoconnect

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Respond to enquiries received through various marketing channels (phone, email, online forms, etc.).
  • Provide information about our chiropractic services, addressing any questions or concerns potential patients may have.
  • Manage incoming leads and follow up in a timely manner.
  • Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.
  • Track and report on lead conversion rates and other relevant metrics.
  • Schedule initial consultations and follow-up appointments for new and existing patients.
  • Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.
  • Handle payment transactions for consultations and treatments.
  • Provide detailed information about pricing and payment options.
  • Deliver excellent customer service, ensuring a positive experience for all patients.
  • Address any issues or complaints promptly and professionally.

Requirements

  • Bachelor’s degree or Certificate IV in relevant discipline preferred.
  • Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.
  • Background in the medical field, such as healthcare administration, medical sales, or a similar area.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Proficiency with lead management and CRM software.
  • Ability to multitask and prioritize effectively.
  • Empathetic and patient-focused attitude.
  • High level of professionalism and confidentiality.
  • Ability to work independently and as part of a team.
Benefits
  • Work from home
  • Mon - Fri: 7:00 AM – 4:00 PM PHT(*adjustments will be made for daylight saving time*)
  • HMO with 1 free dependent and medical reimbursements
  • Government-mandated benefits
  • Work from home allowances
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
lead managementCRM softwarecustomer servicesales supportmedical administration
Soft skills
communication skillsinterpersonal skillsorganizational skillstime managementempathyprofessionalismconfidentialitymultitaskingprioritizationteamwork
Certifications
Bachelor’s degreeCertificate IV