Manager, Care Coordination
Two Chairs
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $103,000 - $109,500 per year
About the role
- Directly manage (2) Team Leads and (2-3) Senior Care Coordinators, overseeing their performance and development, as well of that of the Care Coordinators under their leadership
- Support the team with inbound and outbound initiatives that drive satisfaction and growth
- Own the success of the team’s performance metrics, including SLAs, CSAT, Quality, etc.; while communicating any barriers and driving potential solutions
- Foster relationships with cross-functional stakeholders and partners, including Clinical Leadership, Product Development, Business Development, Care Operations, and Revenue Cycle Management
- Represent Care Coordination on major cross-functional projects (launching in new states, implementing new payer partners, etc.) and serve as a liaison to the rest of the Care Coordination team
- Lead internal projects, strategies and key results that help optimize and improve the client / clinician experience
Requirements
- Demonstrated experience in leading high performing customer service teams
- Experience and passion for mentorship/people management, ideally in a customer service setting
- Knowledge of or interest in health insurance, claims, and/or behavioral health
- Strong attention to detail and problem solving skills
- An ownership mindset, as we are a growing, rapidly changing, and sometimes ambiguous environment
Benefits
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Applicant Tracking System Keywords
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Soft Skills
leadershipmentorshipcustomer serviceattention to detailproblem solvingownership mindset