Customer Support

• Operational Expert for Key Merchants: Serve as the go-to person for all BAU servicing activities for key Swedish merchants. This includes onboarding service teams to new processes, training them on Two's platform, and setting up collaborative processes to continuously improve servicing quality and efficiency.
• Extreme Ownership of Complex Cases: Handle Tier 2 escalations and complex B2B financial and technical inquiries from our Swedish merchant base via chat and email, owning the issue from the first contact to definitive resolution.
• Customer Empathy and Communication: Provide clear, concise, and professional communication in both Swedish and English, turning emotionally charged or difficult customer situations into positive, brand-defining experiences.
• Cross-Functional Collaboration: Act as the primary bridge between the Swedish customer base, Operations, Product, and Engineering teams to diagnose platform issues, suggest technical fixes, and ensure permanent resolution of recurring bugs.
• Drive Process Improvement: Proactively identify gaps in internal processes, product functionality, or documentation, and take the initiative to implement or lead the creation of solutions (e.g., new SOPs, automation ideas).
• Team Elevation: Serve as a subject matter expert and mentor to junior agents, contributing to the knowledge base and setting the benchmark for troubleshooting and resolution quality across the team.

Senior Customer Support Agent, Nordics

Financial Planning and Analysis

• Provide high-quality customer support, solving issues quickly and effectively.
• Communicate clearly with clients, colleagues, and cross-functional teams.
• Take ownership of tasks and contribute proactively to projects.
• Support finance operations, including:
• - Processing and reconciling payments (bank transfers, refunds, chargebacks).
• - Investigating discrepancies and resolving issues with accuracy.
• - Assisting customers with payment-related inquiries.
• - Supporting system updates, troubleshooting, and process automation.

Finance Operations Internship, Part-Time or Full-Time

Account Executive

• Own the full sales process, from lead generation to deal closure, targeting enterprise and mid-sized customers across key verticals in Sweden
• Champion Two’s brand and presence in the Swedish market, refining our secret sauce for the local flavor
• Develop and execute outbound activities to bring new merchants into the Two ecosystem, manage and qualify inbound leads
• Build trusted relationships with decision-makers and clearly communicate the value of our B2B payment solutions
• Partner closely with cross-functional teams (marketing, product, risk, finance) to deliver exceptional experiences for prospects and customers
• Act as the voice of the customer internally, sharing feedback to help shape our product and go-to-market approach
• Maintain accurate sales pipeline and forecasting via CRM tools, tracking all activity and progress toward targets

Senior Account Executive

Sales Development Rep

• Prospect and engage potential customers via phone, email, LinkedIn and other channels
• Qualify inbound and outbound leads and schedule discovery meetings for Sales Managers
• Build a deep understanding of Two’s products, customer segments, and value propositions
• Collaborate with the wider commercial team on outreach strategy and enablement content
• Conduct market research to better identify and qualify target industries, verticals, and buyers
• Maintain accurate records of all prospect interactions in our CRM

Sales Development Representative

• Own the full sales process: from prospecting to closing deals with mid-sized and enterprise customers across key verticals
• Localise and represent Two’s brand in the Dutch market and help shape the local go-to-market approach
• Drive outbound sales activity and manage inbound lead qualification
• Build trusted relationships with decision-makers, articulating the value of Two’s B2B payment solutions
• Collaborate cross-functionally with marketing, product, risk, and finance to deliver a seamless customer experience
• Act as the voice of the Dutch customer internally, providing insights to inform product and sales strategy
• Maintain a well-organised and accurate pipeline in CRM (e.g. Salesforce or HubSpot) and deliver clear sales forecasting
• Own onboarding handover and work closely with Chief Commercial Officer and wider European sales team to grow Two’s presence in the Netherlands
• Work remotely while being based in the Netherlands

• Be the first point of contact for prospective customers and help them discover the value of Two’s offering
• Prospect and engage potential customers via phone, email, LinkedIn and other channels
• Qualify inbound and outbound leads and schedule discovery meetings for Sales Managers
• Book discovery calls and collaborate closely with Sales Managers and the Chief Commercial Officer to build regional pipelines
• Build a deep understanding of Two’s products, customer segments, and value propositions
• Collaborate with the wider commercial team on outreach strategy and enablement content
• Conduct market research to better identify and qualify target industries, verticals, and buyers
• Maintain accurate records of all prospect interactions in the CRM

• Part-time (around 20h/week); mix of onsite and remote in Oslo
• Work at Two — Nordic fintech aiming to become the world’s largest B2B payment solution by 2027
• Play a key role helping customers succeed; learn by doing and make a real impact
• Key responsibilities: Provide exceptional customer support and problem-solving; Communicate effectively with clients and team members; Manage tasks proactively and take ownership of projects

Senior Customer Support Agent, Nordics

Finance Operations Internship, Part-Time or Full-Time

Senior Account Executive

Sales Development Representative

Senior Account Executive

Sales Development Representative

Sales Development Representative

Customer Support Intern