Financial Planning and Analysis

• Support in building, optimising, and scaling Two’s financing infrastructure across markets
• Assist with day-to-day capital markets operations, including monitoring facility utilisation, forecasting liquidity needs, and preparing materials for existing and prospective financing partners
• Develop automation for financing workflows, including reporting, data extraction, reconciliation, and internal tooling to increase speed and accuracy of capital markets processes
• Conduct financial risk analysis across portfolios, products, and markets, including credit, concentration, and liquidity risk assessments
• Produce financial models, scenario analyses, business cases, and other strategic analysis to support decision-making across capital markets, product, and strategy
• Support in the creation of monthly management accounts and automate the production of key financial statements and internal dashboards.
• Assist with process improvements and internal controls related to financial reporting, treasury operations, and receivables management.
• Contribute to the development of Two’s long-term financing structure, including forward-flow arrangements, securitisation preparation, and optimisation of capital efficiency
• Work with cross-functional teams on regulatory analysis, new-market evaluations, and product implications for capital and liquidity
• Prepare materials and analysis for external stakeholders including auditors, regulators, banks, and strategic partners.

Financial Analyst

Customer Support

• Operational Expert for Key Merchants: Serve as the go-to person for all BAU servicing activities for key Swedish merchants. This includes onboarding service teams to new processes, training them on Two's platform, and setting up collaborative processes to continuously improve servicing quality and efficiency.
• Extreme Ownership of Complex Cases: Handle Tier 2 escalations and complex B2B financial and technical inquiries from our Swedish merchant base via chat and email, owning the issue from the first contact to definitive resolution.
• Customer Empathy and Communication: Provide clear, concise, and professional communication in both Swedish and English, turning emotionally charged or difficult customer situations into positive, brand-defining experiences.
• Cross-Functional Collaboration: Act as the primary bridge between the Swedish customer base, Operations, Product, and Engineering teams to diagnose platform issues, suggest technical fixes, and ensure permanent resolution of recurring bugs.
• Drive Process Improvement: Proactively identify gaps in internal processes, product functionality, or documentation, and take the initiative to implement or lead the creation of solutions (e.g., new SOPs, automation ideas).
• Team Elevation: Serve as a subject matter expert and mentor to junior agents, contributing to the knowledge base and setting the benchmark for troubleshooting and resolution quality across the team.

Financial Analyst

Senior Customer Support Specialist – Nordics