Twitch

Event Manager, Registration and Tech

Twitch

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $72,600 - $155,200 per year

Job Level

Mid-LevelSenior

About the role

  • Develop ticket strategy, manage registration, and oversee implementation of registration programs
  • Function as a super-user, expert, and go-to resource for reporting, testing and data management for pre-event and onsite registration requirements
  • Manage the onboarding, technical implementation and management of registration/ticketing platform, and mobile app
  • Partner with event marketers to define metrics, develop registration and onsite management/reporting that gathers metrics from conception to reconciliation (including attendee data, data flow integrations, and others as needed)
  • Organize registration on-site staffing needs in partnership with event production agency
  • Provide training, oversight, and management of CX team members to ensure an exceptional, professional, and highly responsive customer experience
  • Manage vendor/software selection, relationship management and process improvements for registration, app and meet & greets
  • Report to the Head of Global Events and work with marketing, sales, and content organizations to develop workback timelines to hit key milestones

Requirements

  • 5+ years of experience developing or utilizing event technology platforms, including registration/request management systems, mobile event applications, and other onsite tools (e.g. mobile check-in, RFID, etc)
  • 5+ years of experience in large scale event project management
  • Experience defining program requirements and using metrics to determine improvements
  • Capability to move easily between generating big ideas, and driving ongoing process improvement
  • Experience working across multiple teams and disciplines
  • Able to travel more than 30 days a year
  • Bonus: Knowledge of platforms like Stova, Rainfocus, and/or CVENT
  • Bonus: Native member of the Twitch community and knowledge of gaming or content creation a plus
  • Bonus: Passion for events and large scale fan experiences