Twitch

Account Manager

• Manage a portfolio of creator accounts, providing day to day support, guidance and strategic advice to drive their growth on Twitch.
• Own competitive insights for the JP market, analyzing trends, surfacing opportunities and informing go-to-market strategies and forecasts.
• Initiate, coordinate and scale educational programs to empower local creators and partners.
• Support the planning and execution of local events from a Partner Management perspective, ensuring creators are set up for success.
• Track, analyze and report on key performance metrics, objectives and overall health of your partner portfolio.
• Identify and engage potential creators, guiding them through onboarding and educating them on the value and best practices of streaming on Twitch.

Strategic Partnerships Manager

Events

• Develop ticket strategy, manage registration, and oversee implementation of registration programs
• Function as a super-user, expert, and go-to resource for reporting, testing and data management for pre-event and onsite registration requirements
• Manage the onboarding, technical implementation and management of registration/ticketing platform, and mobile app
• Partner with event marketers to define metrics, develop registration and onsite management/reporting that gathers metrics from conception to reconciliation (including attendee data, data flow integrations, and others as needed)
• Organize registration on-site staffing needs in partnership with event production agency
• Provide training, oversight, and management of CX team members to ensure an exceptional, professional, and highly responsive customer experience
• Manage vendor/software selection, relationship management and process improvements for registration, app and meet & greets
• Report to the Head of Global Events and work with marketing, sales, and content organizations to develop workback timelines to hit key milestones

Strategic Partnerships Manager

Event Manager, Registration and Tech