Twitch

Events

• Develop ticket strategy, manage registration, and oversee implementation of registration programs
• Function as a super-user, expert, and go-to resource for reporting, testing and data management for pre-event and onsite registration requirements
• Manage the onboarding, technical implementation and management of registration/ticketing platform, and mobile app
• Partner with event marketers to define metrics, develop registration and onsite management/reporting that gathers metrics from conception to reconciliation (including attendee data, data flow integrations, and others as needed)
• Organize registration on-site staffing needs in partnership with event production agency
• Provide training, oversight, and management of CX team members to ensure an exceptional, professional, and highly responsive customer experience
• Manage vendor/software selection, relationship management and process improvements for registration, app and meet & greets
• Report to the Head of Global Events and work with marketing, sales, and content organizations to develop workback timelines to hit key milestones

Event Manager, Registration and Tech