Scientific Technical Support Scientist – SynBio
Twist Bioscience
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $120,000 per year
About the role
- Provide clear, accurate, and solutions-oriented technical support via phone, email, and/or live chat to customers and field sales teams.
- Ensure customer interactions promote Twist’s brand and create high customer loyalty and satisfaction.
- Provide basic application support and perform troubleshooting for field sales teams and customers.
- Assist in the development and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals.
- Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales.
- Provide feedback to Production personnel for product improvements.
- Track customer satisfaction and work to continually improve customer satisfaction.
- Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts.
- Participate and assist in technical training sessions, as needed.
Requirements
- Ph.D preferred or Master’s degree in Molecular Biology, Genetics, or related Life Sciences degree with 3-5 years of industry experience.
- Requires an in-depth knowledge of synthetic DNA and molecular biology laboratory techniques; minimum of 3 years hands-on experience using synthetic DNA in a molecular biology research lab setting.
- Preferred IgG experience
- Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills.
- Excellent computer skills using Microsoft Office and G-Suite; experience with Salesforce and Customer Relationship Management and Enterprise Resource Planning software a plus.
- Experience providing remote technical support a plus.
- Flexible work hours are a requirement, this role supports different time zones.
Benefits
- In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
synthetic DNAmolecular biology laboratory techniquestechnical supporttroubleshootingcustomer satisfaction trackingtechnical training
Soft Skills
communicationinterpersonal skillssolutions-orientedcustomer loyaltycustomer satisfaction improvement
Certifications
Ph.DMaster’s degree in Molecular BiologyMaster’s degree in Geneticsrelated Life Sciences degree