Customer Support Representative
Twist Bioscience
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Respond to and resolve product, service and order inquiries and problems via email, chat and phone.
- Process sales purchase orders and validate accuracy.
- Provide information and guidance to help customers decide which product to buy.
- Stay current on key account orders and provide proactive updates.
- Generate sales quotes for sales reps within Salesforce system.
Requirements
- Bachelor’s degree, preferably in life sciences or related field.
- 1-2 years work experience in biotech industry.
- 2+ years customer-facing experience.
- Excellent verbal and written communication skills.
- Attention to detail.
- Able to multi-task, prioritize, and manage time effectively.
- Strong computer skills, familiarity with G-Suite, preferably including Salesforce
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales purchase orderssales quotes
Soft skills
verbal communicationwritten communicationattention to detailmulti-taskingprioritizationtime management
Certifications
Bachelor’s degree