Twinings

Manager

• Strategy & Governance: You develop a comprehensive OHS strategy, define related standards and ensure that company-wide policies are clear, embedded and continuously improved.
• Occupational Safety: You carry out risk assessments, develop safety concepts and ensure that workplaces, processes and equipment are designed safely, with a focus on prevention and sustainable accident avoidance.
• Health Management: You are responsible for corporate health management measures, implement ergonomic standards and develop programs that strengthen our employees' physical and mental health.
• Compliance & Audit Management: You ensure compliance with legal requirements, conduct internal OHS audits and act as a reliable contact for authorities and external auditors.
• Risk Management & Reporting: You systematically identify and assess risks and derive appropriate actions. You also prepare meaningful reports, derive KPIs and use them for continuous improvement.
• HSE Culture: You design internal awareness campaigns, deliver trainings and support managers in actively promoting safety-related issues in day-to-day operations.
• Project Support & Consulting: You support investment and construction projects, contribute your expertise for new machinery purchases or process changes and ensure that safety requirements are considered early on.
• Leadership & Collaboration: You lead your OHS team both professionally and personally, work closely with other departments and ensure that OHS topics are implemented in a structured, pragmatic and goal-oriented manner.

Head – Occupational Health & Safety

Engineer

• Providing first and second line support to colleagues using laptops, desktops, company mobile phones, and other workplace technology
• Installing and configuring devices for new starters, supporting inductions and making sure users get up and running smoothly
• Assisting in managing IT assets, keeping records up to date and equipment well organised
• Working with experienced engineers and support teams to solve technical issues
• Supporting software rollouts and technology upgrades
• Developing documentation to help users understand their tech
• Being a friendly and helpful face of IT for our colleagues
• Helping maintain meeting room tech and company mobile phone
• **Key Accountabilities: **
• Ensure service levels are met and maintained by providing reactive and proactive support in a timely and accurate fashion.
• Partner with the ABF’s Business Technology Services (BTS) to blur the lines of the “them and us” culture and ensure the end user just sees one global BizTech team.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices, and networking hardware products.
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Support users in local and remote network connectivity and access, troubleshooting and resolving any connectivity issues.
• Ensure configuration information for hardware and software items is maintained within BTS’ CMDB.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems recommending and implementing corrective solutions, including off-site repair as needed.
• As necessary, liaise with and co-ordinate third-party support providers and PC equipment vendors.
• Provide training and support to business staff on computer operation.**Undertake Local Area Network (LAN) support and troubleshooting where required.
• Act as SME for meeting room equipment (functionally and technically) and facilities to ensure availability and productivity of these solutions, providing knowledge transfer and training to peers and end users where needed
• Provide input and complete action items related to continuous improvement to inventory management and endpoint lifecycle

Desktop Engineer

Human Resources

• Own HRSS case triage, prioritisation and resolution with clear SLAs and quality standards.
• Publish service metrics (e.g., SLA adherence, backlog age) and drive improvements in speed and quality of service.
• Act as day‑to‑day escalation for complex operational queries; route ER/Policy and Reward escalations to CoEs per governance.
• Build effective working relationships with HRBPs, Payroll, ER & Policy, Reward and business line managers to ensure smooth workflow hand‑offs, aligned expectations and a joined‑up employee experience.
• Map and maintain “golden path” processes across joiner/mover/leaver, contractual changes, absence, employee data and other HRSS workflows.
• Embed maker–checker and control points for higher‑risk transactions to strengthen compliance and reduce errors.
• Standardise templates, documentation and knowledge articles; ensure policy alignment with ER/Policy.
• Identify opportunities to streamline processes and enhance the manager/employee experience, using data, feedback and best practice to drive operational improvements.
• Ensure data accuracy and GDPR compliance across HR systems; lead routine quality checks and corrective actions.
• Partner closely with Payroll on upstream data integrity and issue prevention.
• Produce operational metrics (SLA performance, first‑time‑right, cycle times) and drive continuous improvement actions.
• Lead, coach and develop Advisors/Coordinators; embed regular 1:1s, huddles, coaching moments and rota/workload planning.
• Build confidence, consistency and a service mindset across the team.
• Coordinate HRSS inputs into the HRIS project process mapping, data cleansing, UAT and cutover tasks.
• Support the adoption of new HRIS ways of working post‑go‑live.
• Ensure the project deliverables strengthen long‑term HRSS process governance and operational maturity.

HR Shared Services Lead

Marketing

• - Creation and delivery of a winning growth plan for Twinings – identifying spaces where we can unlock incremental growth through new consumer penetration as well as expanding the lifetime value of existing consumers
• - Expanding Twinings into new spaces, working closely with Insight team to identify new trends, identification of the value creation zone for Consumer, Twinings and Customer (along with category).
• - CX portfolio lead for new spaces.
• - Active contribution in portfolio team culture, driving best practice, role modelling behaviours of team, hub and UK&I
• - Leading the team, ensuring mentoring and growth based on thrive approach - with clear contributions, development plans, 10% time, whilst also building MEX and CX capability.

Head – Occupational Health & Safety

Desktop Engineer

HR Shared Services Lead

Marketing Manager