Twin Cities Orthopedics

Intake Specialist

• Responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service.
• Accurately and efficiently schedule new and existing patients in the current practice management system.
• Answer a high volume of inbound calls in a timely, pleasant and professional manner.
• Communicate all pertinent patient information regarding their call to include: appointment information, directions, check-in times, referral information, and copayments.
• Verify and document insurance information as defined by current business practices.
• Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.
• Maintain a working knowledge of health care plan requirements and health plan networks.

Patient Intake Services Specialist