Twin Cities Orthopedics

Therapist

• Provide excellent customer service and documentation while communicating with patients, insurance representatives, clinic personnel, and outside vendors.
• Verify and document insurance information as defined by current business practices.
• Research denials and report findings back to billing denial team.
• Schedule new and existing patients in the current practice management system.
• Answer inbound calls in a timely, pleasant and professional manner.
• Communicate all pertinent patient information regarding their call.
• Ensure professional communication with patients, insurance representatives, clinic personnel, and outside vendors.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Make outbound phone calls to patients and/or insurance companies for benefit inquiries.
• Travel as needed for team meetings.
• Comply with all TCO and therapy policies and procedures.
• Complete daily tasks and follow up each day as designated.
• Demonstrate the ability to work as an effective team member.

Therapy Insurance Specialist