Patient Intake Services Specialist

Twin Cities Orthopedics

Responsible for scheduling patients and providing customer service at Twin Cities Orthopedics. Handle high volume calls and maintain healthcare plan knowledge.

Posted 7/22/2026full-timeRemote • Minnesota, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration and scheduling within a call center environment, ensuring excellent customer service and accurate documentation of patient information and insurance details.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingCustomer Service ExperienceCall Center ExperienceHealthcare Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingInsurance VerificationDocumentationPractice Management System

Soft Skills

CommunicationProfessionalismTimeliness

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare FacilityPre-RegistrationHealth Plan RequirementsHealth Plan Networks

About the role

Key responsibilities & impact

Responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service.
Accurately and efficiently schedule new and existing patients in the current practice management system.
Answer a high volume of inbound calls in a timely, pleasant and professional manner.
Communicate all pertinent patient information regarding their call to include: appointment information, directions, check-in times, referral information, and copayments.
Verify and document insurance information as defined by current business practices.
Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.
Maintain a working knowledge of health care plan requirements and health plan networks.

Requirements

What you’ll need

High School diploma/GED or equivalent
Customer service experience
Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
Previous experience in a call-center environment preferred

Benefits

Comp & perks

Medical (w/Maternity Bundle)
Dental & Vision plans
Tuition Reimbursement
401(k) w/ Profit Sharing
Employee Assistance Program
Lifetime Fitness Subsidy
Car Rental discounts
Home, Auto, & Pet insurance savings programs
Sign-on bonus for select roles