Twilio

Solutions Architect

Twilio

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $160,500 - $222,800 per year

Job Level

SeniorLead

Tech Stack

AngularAWSAzureCloudJavaJavaScriptNode.jsPHPPythonReactVue.js

About the role

  • Lead with Twilio.org: deliver Technical Win and best Product Fit to our nonprofit, healthcare, and public sector customers.
  • Own technical pre-sales relationship; drive discovery, propose architectures, demonstrate products, address concerns, and build trust.
  • Engage with decision makers; present capabilities and design solutions based on customer needs.
  • Run complex opportunities independently; mentor peers and contribute to cross-functional teams.
  • Build and present interactive product demonstrations; showcase Twilio’s Communications Products to technical and non-technical stakeholders.
  • Identify customer needs, document them, and propose strategies to implement solutions.
  • Contribute to Solutions Engineering by creating reusable materials and sharing knowledge; mentor others.
  • Represent Twilio at events; participate in internal and external presentations.

Requirements

  • 12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
  • Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers
  • Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
  • Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers
  • Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
  • Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels
  • Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer’s best interests
  • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
  • Previous experience in Telecom, SIP, Contact Center, or Security
  • Experience with sales methodologies
  • Bachelor's and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
  • Previous experience working with partners (i.e. channel, System Integrator, ISV, etc.)
  • Desired: Experience managing strategic accounts and evangelizing new use cases and technology in the public sector vertical and within partner organizations
  • Experience in Social Impact, Healthcare, Public Sector verticals desired
  • Demonstrated personal interest in the social impact sector