Twilio

Staff Product Manager – Platform

Twilio

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $126,000 - $185,200 per year

Job Level

Lead

Tech Stack

SQL

About the role

  • Lead the product strategy and roadmap for the Wise Owl Framework team
  • Maintain comprehensive documentation for the framework's APIs, integrations, and best practices
  • Understand the needs of internal teams building vertical AI agents
  • Design intuitive no/low-code experiences for subject matter experts to create and manage AI agents
  • Plan and execute on the framework roadmap, including multi-agent architecture
  • Enable product teams across Sales, Support, and Operations to build sophisticated AI agents
  • Provide training, documentation, and evangelization of framework capabilities
  • Deliver framework improvements that enable faster agent development

Requirements

  • 7+ years in product management at a fast-paced technology company, with 3+ years building platform or framework products
  • Experience with API design, SDK development, and developer platform products
  • Strong understanding of enterprise software requirements including RBAC, security, and compliance
  • Proficiency with SQL and ability to extract, analyze, and interpret data independently
  • Experience with conversational AI platforms, chatbot frameworks, or agent orchestration systems
  • Proven track record of enabling other product teams through platform capabilities
  • Experience with enterprise integrations and workflow automation tools
  • Bachelor's degree in Computer Science, Engineering, or equivalent experience
Benefits
  • Competitive pay
  • Generous time off
  • Ample parental leave
  • Wellness leave
  • Healthcare
  • Retirement savings program
  • Participation in Twilio’s equity plan
  • Corporate bonus plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API designSDK developmentSQLdata analysisconversational AIchatbot frameworksagent orchestrationenterprise integrationsworkflow automationmulti-agent architecture
Soft skills
product strategydocumentationtrainingevangelizationcommunicationcollaborationleadershiporganizational skillsproblem-solvingadaptability
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineering
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