Twilio

Total Rewards Analyst

Twilio

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Execute regular audits and "spot checks" across different processes like annual review cycle. Ensure 100% adherence to company policies and LATAM labor laws.
  • Act as a subject matter expert to influence decision-making across various stakeholders (Recruiters, HRBPs, and Business Leaders). Ensure all compensation-related decisions remain strictly within the framework of company policy and local legislation.
  • Conduct deep-dive analyses on compensation trends and prepare clear, data-backed reports to support strategic decision-making.
  • Perform market pricing for new roles and assist in the annual update of salary structures. Review and approve salary offers and internal mobility cases (promotions/transfers) to maintain internal equity.
  • Serve as the primary Point of Contact (PoC) for employee inquiries regarding benefits and resolve complex queries.
  • Manage relationships with external benefit providers and lead negotiations for renewals or service improvements. Oversee the end-to-end invoice approval process, ensuring financial accuracy.
  • Investigate anomalies and coordinate root cause analysis for process failures. Implement corrective actions and escalate high-risk cases with well-documented mitigation plans.

Requirements

  • 3–5 years in Compensation & Benefits, with a strong background in operational audit and data analysis.
  • Bachelor’s degree in Finance, Economics, Industrial Engineering, Business Administration, or Human Resources.
  • Solid understanding of Colombian labor law (statutory benefits, non-taxable compensation, and payroll integration).
  • Exceptional ability to translate complex data into simple, professional narratives for executive-level reviews.
  • Ability to communicate compliance expectations and influence global stakeholders in English.
  • Expert-level Excel/Google Sheets skills (Pivot tables, Vlookups).
  • Proven ability to influence others and uphold company policy, even in high-pressure or ambiguous situations.
  • A "zero-error" mindset regarding payroll data, legal compliance, and invoice reconciliation.
  • Proficiency in Radford, Mercer, or other published market surveys to benchmark roles accurately.
  • Deep knowledge of end-to-end benefit processes, including designing, implementing, and communicating programs such as insurance and regional Leave policies.
Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
compensation analysisbenefits managementoperational auditdata analysismarket pricingsalary structure reviewinvoice reconciliationpayroll integrationExcelGoogle Sheets
Soft Skills
influencing stakeholderscommunicationdata translationproblem-solvingnegotiationattention to detailcompliance managementrelationship managementdecision-makingadaptability