Twilio

Principal Presales Engineer, Product Specialist

Twilio

full-time

Posted on:

Location Type: Remote

Location: California • New Jersey • United States

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Salary

💰 $138,872 - $192,880 per year

Job Level

Lead

About the role

  • Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends
  • Scope and build multi-product architectures specifically tailored for ISV and HighTech platforms, focusing on embeddable voice, AI-driven automation, and global scale.
  • Support SEs by moving from architecture diagrams to "hands-on-keyboard" validation, including building proof-of-concepts (PoCs) or custom integrations.
  • Lead the technical validation phase for complex deals, ensuring Twilio’s products (Voice, Flex, AI) fit seamlessly into the customer's existing ecosystem.
  • Document technical shifts and "novel" solution patterns within the NAMER market to influence the R&D roadmap for ISV-specific features.

Requirements

  • 5+ years of progressive presales or solution architecture experience
  • 2+ years of demonstrated expertise in CPaaS, Voice, and/or Contact Center solutions
  • Proficiency in designing across multiple channels including Voice, SMS, Chat, and AI-driven routing/IVR
  • Demonstrated ability to move beyond slides into technical validation, including the ability to build prototypes or Proof of Concepts (PoCs)
  • Strong understanding of technical requirements for ISV and HighTech sectors, such as multi-tenancy, platform-level scaling, and AI latency
  • Excellent verbal and written skills, with the ability to translate "code-level" complexity into compelling value-based stories for stakeholders.
Benefits
  • health care insurance
  • 401(k) retirement account
  • paid sick time
  • paid personal time off
  • paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CPaaSVoiceContact Center solutionsAI-driven automationmulti-product architecturesprototypingProof of Concepts (PoCs)AI-driven routingIVRmulti-tenancy
Soft Skills
verbal communicationwritten communicationstakeholder engagementtechnical validationproblem-solvingstorytelling