Twilio

Presales Architect, Product Specialist

Twilio

full-time

Posted on:

Location Type: Remote

Location: California • New Jersey • United States

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Salary

💰 $160,500 - $200,600 per year

About the role

  • Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business.
  • Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.
  • Scope and validate architectures with emphasis on:
  • Identity verification and authentication flows (MFA, OAuth/OIDC, JWT, API-driven identity, step-up auth)
  • Secure-by-design architectures reducing fraud/abuse (signals, risk engines, rate limiting, secure enrollment)
  • Compliance and audit readiness (e.g., GDPR, DORA), data residency, and governance controls
  • Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.
  • Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.
  • Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.
  • Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.

Requirements

  • Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support.
  • Track record building repeatable architectures/plays that scale across teams.
  • Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness.
  • Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures.
  • Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.
Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Health care insurance
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
identity verificationauthentication flowsMFAOAuthOIDCJWTAPI-driven identitysecure-by-design architecturesfraud reductiondata residency
Soft Skills
leadershipstakeholder alignmenttechnical discoverysolution mappinginfluencethought leadershipcommunicationcoachingsynthesiscollaboration