Twilio

Conversion Rate Optimization Specialist

Twilio

full-time

Posted on:

Location Type: Remote

Location: CaliforniaConnecticutUnited States

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Salary

💰 $96,640 - $120,800 per year

About the role

  • Execute a CRO roadmap built on data, insights, and hypotheses in close collaboration with the CRO Director.
  • Independently configure, implement and QA experiments using Adobe Target and personalization tools like VWO; including front-end-coding where needed. Collaborate with the web engineering team to scope and deliver more complex test variations, ensuring robust site tagging, and to resolve technical blockers.
  • Optimize pages and forms to improve full-funnel performance across digital touchpoints.
  • Use user research and data to inform test concepts and experiment variants.
  • Assess test feasibility and recommend execution approaches, balancing business priorities, resources and technical constraints.
  • Translate UX strategies and wireframes into test-ready variants.
  • Work with Marketing Analytics team to define and create audiences
  • Build, QA, and launch personalization experiments in coordination with cross functional teams/initiatives.
  • Define, monitor, and analyze success metrics for all experiments, ensuring proper data validation and instrumentation for robust experiment tracking.
  • Share test results and insights with Marketing and cross-functional partners.
  • Manage testing timelines and backlog.
  • Work with site authors to ensure winning variants are implemented and scaled across the site, documenting outcomes and lessons learned.

Requirements

  • 5+ years of experience executing A/B testing and personalization frameworks with a strong understanding of web funnel performance.
  • Comfort editing HTML, CSS, and JavaScript to implement
  • Strong analytical skills to interpret data, monitor site performance, and generate insights.
  • Experience with Adobe Experience Manager website instrumentation.
  • Familiarity with Adobe Target, Mutiny, VWO and data visualization tools (GA4, Looker, Tableau, etc.).
  • Proven collaboration with Marketing and Engineering teams.
  • Strong design sensibility, understanding of technical trade-offs, and awareness of B2B user behavior and customer psychology behind conversion decisions.
  • Effective communication skills across diverse teams and organizational levels.
Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
A/B testingpersonalization frameworksHTMLCSSJavaScriptdata analysisweb funnel performancesuccess metricsdata validationexperiment tracking
Soft Skills
analytical skillscollaborationcommunication skillsdesign sensibilityunderstanding of technical trade-offsawareness of B2B user behaviorcustomer psychology