Twilio

Staff Design Researcher

Twilio

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $141,520 - $208,000 per year

Job Level

Lead

About the role

  • Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
  • Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
  • Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
  • Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
  • Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Requirements

  • 5+ years of experience in design research, user research, or a related field
  • Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies
  • Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation
  • Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution
  • Exceptional communication, storytelling, and influence skills—executive presence a must
  • Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality
  • Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline
Benefits
  • healthcare
  • a retirement savings program
  • generous time off
  • ample parental leave
  • wellness leave
  • flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
design researchuser researchresearch methodsethnographycontextual inquiryco-creation workshopsrapid concept validationqualitative dataquantitative dataMVPs
Soft Skills
communicationstorytellinginfluenceexecutive presencecross-functional collaborationentrepreneurial mindsetleadershipstrategic thinkingdecision-makingcustomer advocacy
Certifications
Bachelor’s degreeadvanced degree