Remote Communications and Event Marketing Internship
Westchester Network for Professionals
Technical Account Manager III
Twilio
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $86,100 - $126,500 per year
Job Level
Mid-LevelSenior
About the role
- Provide technical support and serve as the primary point of contact for Personalized Support Customers
- Collaborate with customers to troubleshoot and resolve complex technical issues that may have significant and widespread impact
- Offer proactive guidance to help customers maximize the value of Twilio technologies and recommend improvements to reduce the risk of critical downtime
- Manage high workload, prioritize effectively, and stay composed under pressure
- Use technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
- Work with customers' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences
- Collaborate with teammates and Twilio Product and Engineering teams via Slack and filing JIRAs to report reproducible bugs
- Understand customer trends, analyze patterns, drive betterments and report observations to management to improve support processes
- Occasionally travel to participate in project or team in-person meetings
Requirements
- This role will specifically focus on Eastern Time Zone customers and working hours will align.
- 4+ years of relevant experience
- Skilled in solving complex technical problems in a timely manner.
- Skilled in account management and ensuring that we are keeping stakeholders informed
- Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
- Development experience in Javascript or other scripting language (Desired)
