Senior Manager, International Payroll
Twilio
full-time
Posted on:
Location Type: Remote
Location: India
Visit company websiteExplore more
Job Level
Tech Stack
About the role
- Oversee International payroll operations for countries in APAC (Australia, Hong Kong, India, Singapore, Japan)
- Manage ad hoc projects related to payroll and benefits for our international entities
- Oversee and ensure compliance with worldwide payroll related statutory regulations and internal controls
- Scale and execute on the global payroll roadmap
- Ensure accurate and timely processing of payroll for all employees by implementing procedural controls and cross-checks
- Approval of all payments related to payroll and outside of payroll related to pension, payroll taxes e.t.c
- Excellent customer service as part of the Service Now Ticket resolution platform.
- Oversee and/or directly support daily activities and escalate to appropriate areas where relevant
- Collaborate with the cross functional teams for the proper administration of payroll accounting and employee-related accruals
- Experience implementing or migrating payroll systems, integrating M&A payrolls, or leading large-scale standardization projects
- Familiarity with equity compensation administration in a global organization.
Requirements
- 15 yrs+ of experience managing payroll processing internationally with working experience in accounting principles
- 5 yrs+ of proven experience managing and developing a team of payroll professionals
- Expert knowledge of APAC payroll withholding taxes, related tax filings, compliance frameworks, statutory benefits, employment regulations, and complex pay element handling
- Strong working relationship experience with outsourced payroll vendors and using HRIS platforms
- Strong customer service mentality
- Experience in Stock Transactions and special taxation rules
- Experience with processing equity transactions
- Bachelor’s degree in Finance or another relevant field
- High attention to detail
- Discipline and ability to meet tight deadlines, and prioritize competing workloads
- Excellent written, and verbal communication skills in English
- Very strong analytical and problem-solving skills while keeping customer experience top of mind
- Experience in Workday, Oracle ERP and Payroll outsourced vendors
- Advanced proficiency in Excel (VBA, pivot tables, complex formulas) for reporting, data analysis, and validation controls
- Clear, empathetic communicator
- Excellent organizational skills, with the ability to balance competing priorities and meet tight deadlines
- Flexible and open-minded, comfortable with change, ambiguity, growth, and working across multiple time zones
- Track record of improving or transforming payroll operations across regions, including automation and standardization
- Experience operating within a shared service model or a high-growth, globally matrixed technology company collaborating across multiple time zones
- A proven track record of using technology to eliminate manual work and enhance the employee payroll experience.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
international payroll processingaccounting principlesAPAC payroll withholding taxestax filingscompliance frameworksequity compensation administrationExcel (VBA, pivot tables, complex formulas)data analysisreportingpayroll operations automation
Soft Skills
customer service mentalityanalytical skillsproblem-solving skillscommunication skillsorganizational skillsattention to detaildisciplineflexibilityempathyability to prioritize