Legal Operations Specialist
Twilio
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$90,800 - CA$113,500 per year
About the role
- Own and build the Legal team’s knowledge management program
- Identify and prioritize operational pain points
- Support legal technology initiatives
- Develop and maintain legal team process documentation
- Partner with Legal Ops leadership on AI use cases
- Manage Legal team subscriptions and vendors
- Provide ad hoc Legal Operations support
Requirements
- Bachelor’s degree
- 5+ years of experience in Legal Operations (or as a Paralegal or Contracts Manager)
- Experience implementing or managing a knowledge management program for a Legal team
- Experience using AI with knowledge of common LLMs (e.g., ChatGPT, Gemini, Claude)
- Ability to design scalable operational solutions
- Experience with legal technology (e.g., CLM, eBilling, eSignature tools)
- Proficiency in Microsoft Office Suite, Google Workspace, Airtable, DocuSign, and Adobe Acrobat Pro
- Ability to operate autonomously in a fast-paced environment
- Outstanding communication skills
- Strong process orientation
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Incentive programs
- Commissions
- Equity grants
- Health and wellness benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
knowledge managementlegal operationsAILLMslegal technologyCLMeBillingeSignature toolsprocess documentationoperational solutions
Soft skills
communicationprocess orientationautonomyproblem-solvingcollaborationprioritizationadaptabilityleadershiporganizational skillssupport
Certifications
Bachelor’s degree