Ad Operations, Yield Associate
PCMag
PMPTableau
Messaging Operations Engineer, Level 3
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Act as escalation point for NOC and Customer Services team for complex routing/quality issues and manage monitoring and alerting for all aspects of SMS Delivery completion and quality
- Identify, test and analyze new and existing carrier connectivity to unlock new quality and pricing opportunities
- Work on cross-team projects with Product, Engineering, Business Development, and other technical teams acting as subject-matter-expert for the International Messaging Operations Team.
- Create and maintain accurate and easy to follow internal documentation of new and existing operational processes.
- Identify opportunities to automate and streamline operational processes further and work with software engineers to define the tools necessary to do this.
- Interact extensively across all functional teams within Twilio and have significant exposure to our executive leadership.
- Work with our teams in a full transparent and respectful manner.
Requirements
- 6+ years experience in production/systems engineering, operations, analytical or routing role for SMS and/or MMS.
- Advanced experience in an SMS Operations / Routing role at a Tier 1 carrier or aggregator.
- Strong analytical skills.
- Fluency in performing analysis and evaluation using key operational metrics.
- Have the technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers.
- Technically savvy and experience with the cloud, APIs, communications, enterprise software, devices, and mobility is a plus.
- Experience in complex troubleshooting and resolve critical or escalated technical issues.
- Thorough, organized, and process-oriented to the extreme.
- Bachelor’s degree or equivalent experience required.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SMS DeliveryMMS Deliveryroutinganalytical skillsautomationcloudAPIscommunicationsenterprise softwarecomplex troubleshooting
Soft skills
organizationalprocess-orientedinterpersonalcommunicationcollaborationproblem-solvingattention to detailtransparencyrespectfulnesssubject-matter expertise
