Operations

• Design and scale the operational infrastructure supporting global go-to-market execution
• Modernize existing reporting and workflow systems—transitioning from Google Sheets and Zapier into API-driven platforms anchored in Power BI.
• Ensure automation-first operations across Salesforce, Power BI, and other critical platforms.
• Map escalation paths, triggers, and workflow rules across business systems.
• Track automation adoption and measure efficiency gains against KPIs.
• Redesign legacy frameworks into structured, scalable Power BI data models.
• Define schemas, operational logic, and SLA monitoring frameworks.
• Maintain version control, documentation, and change logs for system governance.
• Partner with engineering to build pipelines from Salesforce into centralized dashboards.
• Ensure transformation accuracy and maintain data quality.
• Act as liaison between Product, Operations, Data, and Development teams.

Systems Operations Architect

Program Specialist – Operations, Contingent Workforce and Vendor Programs

Associate Director – Product Strategy, Operations

Operations Assistant – Property Management

Senior Analyst – Trust & Safety Operations

Preservation Coordinator, AFS Operations