TwentyEighty

Technical Product Manager

• Drive the development of prioritized enhancements and new features end-to-end from initial hypotheses and discovery through requirements definition, design, delivery, testing, and measurement
• Work cross-functionally with stakeholders from across the organization, including Development, Marketing, Sales, Operations, and more
• Partner with the Sr. Director to build understanding, alignment, and adoption of the Crucial Learning Platform across clients and business stakeholders
• Align with the SDI Technical Product Owner to ensure congruity across platform
• Gather, validate, and document voice-of-customer needs and suggestions, both internal and external, and transform them into succinct and actionable requirements
• Run sprint planning meetings and backlog refinement meetings; attend other AGILE ceremonies as required, including product releases (1-2 hrs. evening every 3-week sprint)
• Writes clear user stories with superior acceptance criteria
• Creates product release notes
• Keep detailed release documentation that keeps the whole organization informed and aligned
• Bring an eye for brand-aligned, modern user experiences, and stay comfortable with the challenges of bringing a new product to market both internally and externally
• Keep current on learning industry, technology, business, and customer trends
• Be an enthusiastic adopter and innovator of AI, actively exploring and applying emerging AI tools and capabilities to strengthen product development, streamline workflows, and enhance the learning experience.

Technical Product Owner, Learning Platform

Technical Product Owner

Trainer

• Facilitate exemplary training experiences both in-person and virtually.
• Manage a Crucial Learning-calendar using our tools to accurately reflect the training availability on your schedule
• Foster relationships with Sr. Client Advisors and Crucial Learning employees to showcase your facilitation skills
• Prepare and plan for upcoming speeches, training events, and client interactions
• Attend and lead pre-event calls with Sr. Client Advisors and Clients to understand organizational barriers and the need/reason for training
• Deliver high-quality speeches and facilitate impactful training on each of the Crucial Learnings products (Crucial Conversations, Crucial Accountability, Crucial Influence, Getting Things Done, and The Power of Habit) both in-person and virtually
• Conduct email and phone post-event follow-up that includes a summation of the event, identifies potential next actions, and support needed for training sustainability
• Submit communication and invoices in a timely manner with customer service in mind
• Engage in a variety of Master Trainer Community support activities including quarterly support and informational communication as well as occasional opportunities for professional development