Twelvenets

Account Manager

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Communications

• Help develop, deliver, and maintain Twelvenets' communications plans to promote the company’s ongoing work and strategic positioning.
• Coordinate and interface with other divisions of the company during public events.
• Play a critical role in meeting strategic communications goals through digital content production, events, and outreach.
• Create and implement creative multimedia assets to elevate existing communications outputs such as social media and digital reports.
• Maintain Twelvenets' website as the day-to-day content administrator.
• Lead the creation of and act as an in-house designer of social media content based on the overall strategy set by the communications team.
• Provide writing and copyediting support for blogs.
• Produce the monthly Twelvenets newsletter.
• Track, report on, and analyze digital engagement metrics monthly.
• Support the management of Twelvenet’s digital presence across social media.
• Execute paid social media ad campaigns to maximize reach and engagement.
• Support the delivery of externally produced publications and multimedia storytelling products.
• Lead the production of in-house designed Twelvenets-authored publications.
• Act as the guardian and advisor for Twelvenet’s brand visual identities.
• Produce and coordinate content and collateral for event purposes.

Associate, Digital Communications

Account Executive

• Identify business opportunities by evaluating prospects and their position in the industry
• Research and analyze sales options
• Sell services by establishing contact and developing relationships with prospects; recommend solutions
• Maintain relationships with clients by providing support, information, and guidance
• Research and recommend new opportunities; recommend profit and service improvements
• Identify product improvements or new services by remaining current on industry trends
• Create frequent reviews and reports with sales and financial data
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Prepare reports by collecting, analyzing, and summarizing information
• Contribute to team effort by accomplishing related results as needed

Account Manager

Associate, Digital Communications

Sales Executive