Embed directly with federal, state, and local government customers to understand their video analysis workflows, pain points, and operational requirements
Design and implement video understanding solutions using TwelveLabs' platform (semantic search, scene detection, object tracking, activity recognition, summarization) on government networks
Deploy our multimodal AI models in AWS GovCloud, Azure Government, FedRAMP environments, classified networks, and on-premises secure facilities
Build custom pipelines integrating TwelveLabs APIs with government systems like Palantir Foundry, Salesforce, SharePoint, and agency-specific platforms
Serve as the primary technical point of contact for your assigned customers—you own their success
Rapidly prototype solutions using real customer data and operational requirements
Translate mission needs into technical implementations, whether that's building video search interfaces, automated monitoring workflows, or content analysis systems
Troubleshoot complex production issues in secure environments and maintain high system availability
Manage engagement post deployment in air-gapped networks, classified systems, and secure facilities
Prepare and deliver security documentation for ATOs (Authority to Operate), CTFs (Certification to Field), and RMF compliance
Work within NIST, FedRAMP, FISMA, and federal security frameworks
Interface with government security teams, ISSOs, and AOs to ensure compliant deployments
Bring field learnings back to product and engineering teams to shape the roadmap
Identify patterns across customer deployments that can be productized into platform features
Contribute to internal tooling, deployment automation, and reference architectures
Collaborate with ML engineers to optimize model performance for government use cases
Build trusted relationships with government program managers, technical leaders, and end users
Present technical solutions to senior government leadership and agency stakeholders
Understand customer missions deeply enough to propose solutions they didn't know were possible
Represent TwelveLabs at government conferences, industry days, and agency briefings

Requirements

Ability to attain, or already hold a TS/SCI clearance
Must be a US Citizen and eligible to maintain clearance
Willing to work on-site at customer locations in DC/VA/MD area (up to 40-60% of time)
Comfortable working in SCIFs and other secure facilities
BS degree or higher in Computer Science, Engineering, Mathematics, or related technical field or equivalent experience
3+ years of software engineering, ML engineering, or technical solutions experience
Strong coding ability in Python, or similar languages
Experience with cloud platforms (preferred: AWS. acceptable: Azure, GCP) and containerization (Docker, Kubernetes)
Working knowledge of APIs, microservices, and modern software architecture
1+ years deploying or operating software in government networks (classified or unclassified)
Familiarity with federal security frameworks (RMF, NIST 800-53, FedRAMP, FISMA, STIGs)
Understanding of government procurement, workflows, and operational environments.
Can quickly learn new technologies, frameworks, and customer systems
Genuinely curious about understanding mission problems, not just deploying software.
Takes full responsibility for customer outcomes—no "not my job" mindset
Thrives in fast-paced environments and ships working solutions quickly
Can translate between technical implementation and mission impact
Comfortable with ambiguity, changing requirements, and evolving customer needs.

Benefits

Full health, dental, and vision benefits
Extremely flexible PTO and parental leave policy.
Office closed the week of Christmas and New Years.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Pythonmachine learningvideo analysissemantic searchscene detectionobject trackingactivity recognitionsummarizationAPIsmicroservices

Soft Skills

customer engagementproblem-solvingcommunicationcollaborationresponsibilitycuriosityadaptabilityrelationship buildingtechnical presentationmission understanding

Certifications

TS/SCI clearanceBS in Computer ScienceBS in EngineeringBS in Mathematics