TutorSpace

Customer Success Manager

• As the primary point of contact, you ensure high customer satisfaction among parents and students (by phone, email and WhatsApp).
• You help our customers always find an optimal solution and advise them attentively on contract renewals and the required number of tutoring hours.
• You coordinate closely with our tutors and education advisor team.
• You help us better understand our customers and continuously improve our processes and workflows.
• Prepare analyses, reports and evaluations.

Customer Success Manager, DACH

Sales

• Advise parents by phone who are interested in our tutoring services and guide them through to the first lesson
• Understand the needs of both parents and their children and match them with the ideal tutor
• Present and sell our tutoring packages following the first trial lesson
• Organize, in close coordination with Customer Support, the systematic sales of our tutoring products
• Prepare analyses, reports and evaluations

Customer Success Manager, DACH

Junior Sales Manager