TutorSpace

Sales

• Berate telefonisch Eltern
• Verstehe die Bedürfnisse der Eltern und ihrer Kinder
• Überzeuge nach der ersten Probestunde von unseren Nachhilfepaketen
• Kommunikation per Anruf, Whatsapp, E-Mail

Sales Manager

Customer Success Manager

• As the primary contact, you ensure high customer satisfaction among parents and students (by phone, email and WhatsApp).
• You always help our customers find the optimal solution and advise them with a caring ear during contract renewals and when determining the required lesson volume.
• You coordinate closely with our tutor and education advisor teams.
• You support customers during substitute arrangements and teacher changes to ensure a seamless transition of lessons that leads to success for the child.
• You ensure problems are reliably resolved and even cancellation discussions are handled positively.