Support Operations Manager

Tutored by Teachers

full-time

Posted on: 1/22/2026

Location Type: Remote

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💰 $80,000 - $95,000 per year

About the role

Own customer support + program operations end-to-end and oversee our support resources.
Bring structure, clarity, and scalability to a fast-expanding part of the business.
Strengthen customer support operations, working directly with school and district partners.
Build systems that enable flawless program execution, including workflows and escalation paths.
Serve as Incident Manager during customer-impacting issues.
Continuously improve the support experience as the company evolves.

3-5+ years in customer support, customer operations, or education operations roles where you’ve built and improved systems
Exceptionally strong written & oral communication
High ownership — you proactively solve problems and only escalate when absolutely necessary
Experience — required: experience in K12, tutoring, edtech, or multi-stakeholder service environments
Scrappy problem-solver — you thrive in fast-changing environments and enjoy creating order from complexity
Process architect — you can turn messy workflows into clean, repeatable systems

Benefits

Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
Access to 401k to help save for the future
Well-rounded wellness benefits including access to free and low cost mental health resources and support services
Fully remote work environment
Company-owned laptop
Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportprogram operationssystem improvementworkflow designincident managementprocess architecture

Soft Skills

written communicationoral communicationproblem-solvingownershipadaptability