Turvo Inc.

Associate

• Work with our new customers to onboard them onto the Turvo platform.
• Effectively network within accounts from executives down to technical developers in order to achieve successful execution of customer's objectives.
• Interface with internal Turvo teams to complete configuration and validation tasks as well as coordinate transition to production support team.
• Ensure a comprehensive understanding across Turvo of typical business challenges faced by customers and common objectives to appropriately map Turvo’s features and associated business benefits to address their needs.
• Identify risks to the customer achieving their stated business goals and work with internal teams to build a risk mitigation plan.
• Deliver successful customers through the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.
• Provide support and troubleshooting to aid external customers and Turvo internal customers when issues arise and require resolution or guidance.
• Measure project performance to identify areas for improvement

Onboarding Associate