Turvo Inc.

Product Manager

• Own the end-to-end product strategy for a core area of Turvo’s platform
• Obsess over customer needs and dive deep into customer workflows
• Drive clarity in ambiguity and turn loosely defined opportunities into actionable product requirements
• Collaborate deeply across functions with engineering, design, operations, sales, and customer success
• Lead go-to-market strategies, develop positioning and release plans
• Measure and iterate by defining KPIs and continuously improve based on user feedback

Senior Product Manager

Solutions Engineer

• Assist Account Executives (AEs) in qualifying and closing new opportunities
• Work closely with customer/prospect to clearly understand their work flows and existing systems from a technical perspective, and translate customer’s requirements into a successful implementation
• Document customer workflows via business process mapping to capture current state to build out business value case
• Present Turvo solution set in accordance with prospect/customer needs and requirements in a consultative manner
• Serves as internal conduit between Sales and other Turvo functional areas (Product, Onboarding, Support, Marketing, Pricing, etc)
• Collaborate cross-functionally to understand competitive landscape and develop positioning strategies for our solution
• Operate and maintain the demo environment hygiene and ensure new features are available for demos
• Identify and understand solution gaps and work with the Product team to determine whether those needs can be addressed by our solution through development
• Support internal enablement to sales on system features, functionality, benefits and assist with new employee on-boarding
• Support marketing and webinar related demos and presentationsDisplay deep understanding of configuration and infrastructure of SaaS applications
• Attend on-site customer meetings, trade shows and industry events as needed. Travel (under normal circumstance) approximates 25%
• Make decisions that encompass our company’s core values

Support Engineer

• Own and manage customer-reported product issues, ensuring resolution within defined Service Level Agreements (SLAs).
• Perform root cause analysis and coordinate with appropriate engineering teams to drive issue resolution.
• Diagnose and resolve product and third-party integration issues, both technical and non-technical.
• Investigate, document, and escalate complex or systemic issues to engineering teams.
• Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM Central Time, as part of a rotating schedule.
• Collaborate with product management, engineering, and site reliability engineering teams to identify recurring issues and performance improvement opportunities.
• Act as the “voice of the customer” by sharing insights and feedback to influence product enhancements.
• Create, maintain, and contribute to technical documentation and knowledge base articles for internal teams and customers.
• Stay current with new products and services through regular monthly releases.
• Work independently, making informed decisions while owning issues end-to-end.

Customer Support Engineer

Analyst

• Support customer enablement through targeted training sessions, and role-based guidance & follow up questions as needed.
• Create and maintain customer-facing enablement materials (e.g., activity sheets, job aids, PowerPoint decks, short-form videos) aligned to product releases and project rollouts.
• Coach customer users and stakeholders toward platform proficiency and sustained adoption; reinforce best practices and standard processes.
• Coordinate launch readiness activities using standardized checklists (e.g., data quality validation, configuration verification), partnering with implementation/technical teams as needed.
• Track readiness milestones, dependencies, and risks to keep customer launches on schedule.
• Triage and coordinate resolution of launch-related issues across internal teams (e.g., logging/tracking items, following up on blockers, confirming readiness).

Senior Product Manager

Solutions Engineer

Customer Support Engineer

Customer Enablement Analyst