Onboarding Associate

Turvo Inc.

Customer Onboarding Associate engaging and supporting customers with existing and new product offerings from Turvo. Working collaboratively within the Customer Success organization to ensure customer satisfaction and success.

Posted 6/29/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Work with our new customers to onboard them onto the Turvo platform.
Effectively network within accounts from executives down to technical developers in order to achieve successful execution of customer's objectives.
Interface with internal Turvo teams to complete configuration and validation tasks as well as coordinate transition to production support team.
Ensure a comprehensive understanding across Turvo of typical business challenges faced by customers and common objectives to appropriately map Turvo’s features and associated business benefits to address their needs.
Identify risks to the customer achieving their stated business goals and work with internal teams to build a risk mitigation plan.
Deliver successful customers through the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.
Provide support and troubleshooting to aid external customers and Turvo internal customers when issues arise and require resolution or guidance.
Measure project performance to identify areas for improvement

Requirements

What you’ll need

2-5 years Customer Onboarding experience, and a proven track record of leading customer training, support, and customer success in complex environments
Experience working in logistics and supply chain industry; specifically with a broker is a plus.
Experience working within the project management life-cycle and experience working with cross-functional/diverse teams.
Bachelor’s degree in business, supply chain management, or project management is preferred
Ability to understand customer requirements, identify upselling opportunities and cross-sell opportunities to deepen penetration of Turvo solution within customer environment
Excited about immersing yourself in a customer’s business and connecting the dots between one-off initiatives and a broader strategic vision
Eager to contribute beyond your role to strategic initiatives to improve the customer experience with Turvo
Fanatical about customer success and tenacious at driving long-term customer value
Passionate about technology, a natural, credible evangelist and experienced in translating that passion into business impact for customers
Previous experience in Business/Tech Consulting a plus
Familiarity with Salesforce, Jira, Zendesk
Willingness to travel on-site with customers, as needed

Benefits

Comp & perks

Discretionary bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer TrainingRisk Mitigation PlanningProject Performance MeasurementCross-Selling Opportunities IdentificationBusiness Impact Translation

Soft Skills

NetworkingProblem-SolvingTenacityStrategic ThinkingCustomer Advocacy