Turrito (Pty) Ltd

Cloud Engineer

• Serve as an escalation point for clients and provide continual feedback to client regarding their escalation.
• Respond to clients and responding to tickets logged within timely manner to meet defined SLA targets.
• Proactively monitor and report on network and system outages.
• Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or Senior Support for recommendations on a resolution.
• Prioritizing and managing open and pending tickets effectively.
• Establishing a good working relationship with colleagues, customers and 3rd party vendors.
• Provide emergency and cut-over support outside of business hours when required.

Cloud Networking Engineer