Cloud Networking Engineer

Turrito (Pty) Ltd

Client-facing Cloud Networking Engineer providing technical support and services. Escalation point for clients, responsible for troubleshooting and managing network issues.

Posted 7/27/2026full-timeJohannesburg • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting technical issues and providing client support, with a strong focus on managing tickets and maintaining service level agreements. Possesses excellent communication skills and the ability to build relationships with clients and vendors.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsClient Relationship ManagementAnalytical Problem-SolvingTechnical Qualifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Technical IssuesNetwork MonitoringFault ReportingTicket ManagementConnectivity Support

Soft Skills

Excellent Communication SkillsAnalytical SkillsProblem-Solving SkillsRelationship Building

Certifications & Qualifications

Microsoft CertificationFortigate CertificationCCNAA+ CertificationN+ Certification

Industry Keywords

ISPMSPService Level AgreementClient Escalation3rd Party Vendor Support

About the role

Key responsibilities & impact

Serve as an escalation point for clients and provide continual feedback to client regarding their escalation.
Respond to clients and responding to tickets logged within timely manner to meet defined SLA targets.
Proactively monitor and report on network and system outages.
Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or Senior Support for recommendations on a resolution.
Prioritizing and managing open and pending tickets effectively.
Establishing a good working relationship with colleagues, customers and 3rd party vendors.
Provide emergency and cut-over support outside of business hours when required.

Requirements

What you’ll need

Minimum 4 year experience at an ISP or ISP reseller supporting connectivity or;
Minimum 4 years experience in troubleshooting technical issues and supporting clients remotely, preferably at an MSP.
Some form of technical qualification Eg. Microsoft, Fortigate, CCNA, A+, N+.
Prioritizing and managing open and pending tickets effectively.
Excellent analytical and problem-solving skills.
Excellent written and verbal communication skills.
Must have own transportation and a valid driver’s license.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Turrito (Pty) Ltd Website LinkedIn All Job Openings 51 - 200 employees Founded 2010 🤝 B2B 🔒 Cybersecurity 📡 Telecommunications B2B
Cybersecurity
Telecommunications Turrito is an IT services and managed solutions provider focused on serving mid-market businesses. They offer connectivity (SD‑WAN, fibre, failover, APN), hosting and cloud services (enterprise/private cloud, Teraco colocation, Azure), voice solutions (hosted PBX, Teams Voice), Microsoft platform services (Microsoft 365, Intune, Entra, Purview, Power BI, SharePoint), cybersecurity (antivirus, firewalls, mail security, Zscaler), backup and recovery, and a desktop/virtualisation product called CloudGate. Turrito positions its support desk as an extension of client IT departments and provides solutions architecture, resilience and compliance-focused services from offices in Johannesburg and Cape Town (South Africa). Cloud Networking Engineer Job not on LinkedIn 🔥 3 minutes ago 🏢🏡 Johannesburg – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ☁️ Cloud Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as an escalation point for clients and provide continual feedback to client regarding their escalation.
Respond to clients and responding to tickets logged within timely manner to meet defined SLA targets.
Proactively monitor and report on network and system outages.
Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or Senior Support for recommendations on a resolution.
Prioritizing and managing open and pending tickets effectively.
Establishing a good working relationship with colleagues, customers and 3rd party vendors.
Provide emergency and cut-over support outside of business hours when required. 🎯 Requirements
Minimum 4 year experience at an ISP or ISP reseller supporting connectivity or;
Minimum 4 years experience in troubleshooting technical issues and supporting clients remotely, preferably at an MSP.
Some form of technical qualification Eg. Microsoft, Fortigate, CCNA, A+, N+.
Prioritizing and managing open and pending tickets effectively.
Excellent analytical and problem-solving skills.
Excellent written and verbal communication skills.
Must have own transportation and a valid driver’s license. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs