Turning Point Global Solutions

Customer Support

• Receiving and responding to customer service requests, and managing requests through timely completion.
• Providing ticketing and functional support, including opening vendor trouble tickets, and routing the request to next appropriate support level.
• Effectively documenting and classifying service requests, maintaining records of correspondence received and responded to.
• Supporting all day-to-day Customer Service related activities for the government client including triage and escalation procedures as necessary.

Customer Service Representative